Microland services include infrastructure management, end user services, cloud computing, virtualization, collaboration and mobility. Microland provides these services to its clients worldwide. Microland also offers process maturity services to help companies streamline and standardize their IT operations. These services help align IT processes with Global 1000 best practices and tighten the alignment with the business goals.

Assurance & Compliance

Microland services offer a variety of assurance & compliance solutions. These include security audits, threat detection and mitigation, vulnerability assessments, malware protection, and more.

Assurance and compliance are important aspects of any business, but they are especially important for enterprises that deal with sensitive information. Using best-of-breed tools and IPs, microland services can help you secure your digital journey against threats so that you can focus on the future.

Microland’s Network Assurance Platform (NAP) offers a unified network lifecycle platform for end-to-end network automation, operations management and analytics. It includes intelligent tech support capabilities, optimized workflows and automated rules to increase efficiency of customer networks. NAP also provides a range of pre-built connectors for LAN, SDWAN, SD-LAN, SDN for DC, and ITSM tools. It is a valuable resource for any company that wants to improve its network efficiency through automation and orchestration.

Technical Support

Technical support is a crucial part of every business, as it helps to ensure that your customers’ queries are resolved promptly. It also plays a vital role in customer retention, which leads to maximizing profitability for your company.

Tech support professionals have the right skills to handle a variety of problems and work well under pressure. They should have a good understanding of their specific industry and be able to communicate with clients and co-workers efficiently.

There are a number of technical support levels, with first-line support providing direct assistance to users via telephone or online chat. These technicians can resolve 80% of user issues without needing to escalate them to a higher level of tech support.

Remote Infrastructure Management

A growing number of businesses rely on remote infrastructure management (RIM) solutions to support their operations. These technologies offer improved security, enhanced business continuity, and reduced costs.

A reliable remote infrastructure management system integrates seamlessly with cloud-based environments and allows IT administrators to manage multiple systems from a single console. This improves efficiencies and enables IT teams to focus on more strategic projects.

Using a remote infrastructure management solution can also help organizations meet data governance regulations. These solutions can check for anomalous activities on a system and alert IT teams to potential vulnerabilities.

Microland services offers a variety of IT infrastructure management and technical support services. The company also helps enterprises implement cloud computing and virtualization strategies to increase efficiency and reduce costs.

IT Infrastructure Modernization

The IT infrastructure is a vital part of any company’s operations, and it needs to be continually updated to reflect the latest technology trends. This can include replacing outdated equipment with newer and more powerful technologies, or moving services to cloud-based solutions that provide increased computing power at lower costs.

To achieve this, organizations need a partner that has significant experience and best practices frameworks in place to help modernize their IT infrastructure. This ensures that the process is completed quickly and effectively, with results that will pay off in a positive way for the business.

A good modernization process can also cut the cost of IT by increasing the capacity and efficiency of servers, storage, and other hardware. This can be done through a variety of means, including virtualization and alternative delivery models that shift staff locations or move to the cloud.

Unified Communications

Unified communications (UC) integrates multiple communication channels and systems into a single unified interface and application, enabling streamlined workflow and a better user experience. It typically includes voice calling, video conferencing, business SMS messaging, instant messaging, presence, web chat, file sharing, virtual whiteboards, and analytics.

A UC service can be hosted on premises or in a cloud. It also includes features like HD video conferencing, which makes it easier to connect with remote workers or customers on the go.

Microland offers a variety of unified communication services to help you manage your IT infrastructure. We’ll work with you to determine the best approach for your needs and then implement and manage the technology. We’ll even provide ongoing technical support to ensure you have the tools you need.