What are the core values on which the organization is built and what is the mission of the organization?

There are several values that are at the core of who we are and how we operate. We use these as our guiding principles for taking all people decisions. For example – the ‘Obligation to dissent’ is not just a right but is seen as a responsibility that each employee must uphold.

One of my favorite quotes is by Adam Grant – “Loyalty doesn’t require conformity. If consensus is wrong, you have an obligation to disagree. Weak leaders demand deference. Strong leaders welcome dissent because consensus makes you comfortable, but dissent makes you smarter.”

Our aim is to provide an extraordinary work environment where all employees can deliver their best while being their true selves.

Being a thought leader, how do you plan to strategize Evalueserve’s mission and vision?

We call our company strategy our ‘North Star’ as that is the light that guides us toward our long-term objectives. As an enabling function, our people strategy is aligned to support our company’s North Star mission by ensuring that we have and are developing the right talent to fuel our accelerated growth.

Achieving that growth means attracting great technical talent to build our products and automation in a variety of key industries. The company is absolutely committed to developing domain-specific AI solutions that are at the forefront of enhancing and accelerating decision-making throughout enterprises. The North Star keeps us true to this mission, and that impacts all functions, from the way we market and sell to the ways we build our culture and staff our teams.

What is your opinion on aligning technological advancements like AI and ML for managing day-to-day operations?

We actively implement and use these tools wherever possible. For example, we have an automated chatbot Amber which is used to gauge employee satisfaction and inform management of any changes they need to make in their approach based on macro trends. It’s been a great success. Anything we can do to use these tools to strengthen our culture and better our ability to serve customers is an obvious action. Further, it is important as a company that markets these tools that we actually use them. To know the possibilities of AI and ML advancements, one must experience them.

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