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How Conversational AI is Revolutionizing Customer EngagementMarketing communication has evolved dramatically over the past decade. As customer expectations rise, they now demand highly personalized, on-demand solutions at an organizational level. This is where artificial intelligence (AI), particularly conversational AI, comes into play. But is AI fully leveraging its potential to transform business-customer relationships? Let’s explore how...0 Comments 0 Shares 726 Views 0 Reviews
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How Employee Engagement Affects Customer ExperienceIn today's evolving work environment, fostering employee engagement has become a strategic priority for organizations worldwide. More than just job satisfaction, engagement reflects the emotional and intellectual commitment employees have toward their workplace. It influences not only individual performance but also organizational growth, innovation, and resilience in the face of change. Table...0 Comments 0 Shares 630 Views 0 Reviews
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How Smart World One DXP Transforms Customer Engagement?In today's digital world, customers expect a seamless and personalized experience across all channels. Smart World One DXP is a customer experience platform that helps organizations deliver on this expectation. With Smart World One DXP, organizations can create a unified customer experience across all channels, including websites, mobile apps, and contact centers. This allows organizations to...0 Comments 0 Shares 784 Views 0 Reviews
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Segment of One: How the AI-Driven Revolution Is Super- charging Customer EngagementA recent McKinsey & Co. report found that over 70 percent of customers today expect personalized outreach from the companies they buy from. In fact, more than three out of four points to personalization as the factor most likely to turn them into a repeat customer that’s willing to recommend the product to friends and/or peers. This sends a clear message to companies; there’s no...0 Comments 0 Shares 753 Views 0 Reviews
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CEO, Globalization Partners Bob Cahill - HRTech InterviewCan you give us a brief of your career before Globalization Partners / G-P? Well, for starters, I’m a born-and-raised Bostonian and started my career with EY (Ernst & Young) following the classic audit or trail CPA path. From there, and for the past 25 years or so, I’ve been a C-suite executive at several, Boston-based technology companies, always with a big international...0 Comments 0 Shares 911 Views 0 Reviews
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How AI is Shaping the Future of AutomationThe world is experiencing major digital transformation, and AI (artificial intelligence) is at the center of it. AI is a key driver of business automation, changing the way we view automation from simple fixes for repetitive tasks to enhanced customer experience. Whether you are a small business owner or a marketing strategist, learning how AI will influence future automation is critical to...0 Comments 0 Shares 2K Views 0 Reviews
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Rise of Decentralized Platforms: Web3 in 2025Web3 technology has transitioned from being a buzzword and speculative trend to a transformative force shaping the digital landscape. As we approach 2025, Web3 is set to redefine business models, offering unprecedented security and transparency through decentralized platforms. But what does this future hold, and how can businesses, especially in the B2B sector, harness the power of Web3 for...0 Comments 0 Shares 934 Views 0 Reviews
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Rise of Decentralized Platforms: Web3 in 2025Web3 technology has transitioned from being a buzzword and speculative trend to a transformative force shaping the digital landscape. As we approach 2025, Web3 is set to redefine business models, offering unprecedented security and transparency through decentralized platforms. But what does this future hold, and how can businesses, especially in the B2B sector, harness the power of Web3 for...0 Comments 0 Shares 990 Views 0 Reviews
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The Role of Data Protection in Modern Telecom MarketingIn an era where data privacy regulations are tightening and consumers are increasingly concerned about their personal information, telecom companies must rethink their marketing strategies. Privacy-first marketing in telecom is emerging as the key to customer engagement and trust without relying on third-party data. By leveraging first-party data and AI-driven personalization, telecom...0 Comments 0 Shares 1K Views 0 Reviews
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